Duelbits Privacy Policy
How we collect, use and protect the personal information of players in Canada who use our site.
This Duelbits privacy policy explains, in plain language, what happens to your information when you create an account, play, deposit or contact our support team. We wrote it to be read, not skimmed, because the data it covers belongs to you and the choices around it should be understood before they are made.
We are the operator of this site, and this page describes our own practices rather than general industry habits. Wherever a topic here connects to a feature we offer, such as browsing live casino at Duelbits or trying games in Duelbits instant, we link to the page where that feature is explained on its own terms, and we keep the privacy detail here.
What information we collect
- Account details you give us when registering, such as your name and contact information
- Verification documents submitted as part of our KYC checks
- Technical and usage data generated while you browse or play on our site
Why we process your data
We process personal data to run your account, to confirm your identity and to meet the obligations that come with operating a Curaçao-licensed platform. Identity checks, commonly called KYC, are part of how we keep accounts secure and confirm that the person playing is the person registered. We also use data to respond to support requests, to keep records required for compliance, and to communicate with you about your account.
Some processing supports the running of our loyalty program and VIP program, where eligibility and activity need to be tracked accurately. We do not sell personal data to third parties, and any sharing we do is limited to what is needed to provide the site, process payments or meet a legal requirement placed on us.
How long we keep information
We retain account and verification records for as long as your account is active, and for a further period afterward where compliance or dispute-handling obligations require it. Technical logs are generally kept for shorter periods, tied to the purpose they were collected for. When a retention period ends and no legal reason remains to keep a record, it is removed from our active systems.
Your choices and your rights
You can ask to see the personal data we hold about you, request a correction where it is inaccurate, or ask us to erase it where no legal obligation requires us to keep it. You can also object to certain uses of your data or ask us to restrict processing while a request is reviewed. To exercise any of these rights, contact us through your account or our support channels, and we will handle the request as part of how we manage your relationship with us.
See current offersPayment and transaction data
When you deposit or withdraw using methods such as Bitcoin, BTC, VISA, Mastercard or bank transfer, we process the transaction details needed to complete and record that payment. This data supports fraud prevention, accounting and the KYC checks described above. We do not publish transaction details, and access inside our organisation is limited to the staff who need it to do their jobs.
If you want to understand how a specific payment method works on our site rather than how we handle its data, that detail belongs on our payments page rather than here, and we keep this policy focused on privacy rather than mechanics.
Cookies and similar technologies
Our site uses cookies to keep you signed in, remember preferences and understand how pages are used. A separate notice covers this in detail, including the categories of cookies we set and how to manage them, and we keep that explanation on our cookie policy page rather than repeating it here.
Security measures we apply
We apply technical and organisational safeguards designed to protect the data described above from unauthorised access, loss or misuse. Staff access to personal information is limited by role, and verification documents are handled under the same controls as other sensitive account data. These measures sit alongside the account protections described on our Duelbits login page, which covers how we help you keep your own account secure.
Policy summary
| Topic | How we handle it |
|---|---|
| Identity verification | Collected and checked as part of our KYC process |
| Marketing communication | Sent only where you have given consent, and easy to opt out of |
| Data sharing | Limited to what is needed to run the site, process payments or meet a legal duty |
| Your rights | Access, correction, erasure and objection, handled through support |
Responsible gambling and age verification
Our site is intended for players aged 19+ only, and part of our verification process exists to confirm this before an account can play or withdraw. Information gathered for this purpose is treated with the same care as any other account data described in this policy. Players who want tools or information about safer play can find guidance on our responsible gambling page, which sits separately from this privacy policy.
This Duelbits privacy policy may be updated from time to time to reflect changes in how we operate or in the law that applies to us. Where a change is significant, we aim to make it noticeable rather than silent, so that returning players are not caught out by a shift in how their data is treated.