Duelbits Terms and Conditions
The rules that govern every account, wager and withdrawal on our site, explained in plain language for players in Canada.
These Duelbits terms and conditions set out the agreement between us and anyone who opens an account on our site. They cover eligibility, how we handle deposits and withdrawals, what we expect from your account activity, and how disputes are resolved. Reading them before you register means there are no surprises once you start playing.
We operate under a Curaçao gaming licence, and that licence shapes several of the obligations described below, from identity checks to how we manage customer funds. The sections ahead walk through registration, account security, promotional rules, and the responsibilities you take on as a player. We keep the language direct because a terms page nobody reads is a terms page that fails everyone.
What our terms actually cover
- Eligibility, account registration and identity verification
- Deposit, withdrawal and payment-method rules
- Bonus terms, account conduct and dispute handling
Eligibility and your Duelbits account
To hold an account with us, you must meet the minimum age requirement that applies in your province, and in every case that minimum is 19+. We ask every new player to confirm this when registering, and we reserve the right to request proof at any stage. This protects both the integrity of the platform and the players who use it responsibly.
Our Duelbits login page is where returning players access their account, and the same credentials you set during registration apply there. We expect each account to be used only by the person who created it, and sharing login details or running more than one account breaches these terms. If verification raises a concern, we may pause activity until the matter is resolved through our KYC process.
Identity verification and KYC
Know-your-customer checks are part of how we confirm that an account belongs to the person using it. We may ask for documents that confirm identity, address or payment ownership before releasing a withdrawal. This is standard practice across regulated platforms and exists to prevent fraud and underage play, not to slow down legitimate players unnecessarily.
Payments fall under the same agreement
Every deposit and withdrawal you make is governed by these terms, alongside the specific guidance on our payments page. We support methods including Bitcoin, Mastercard, VISA and bank transfer, and each carries its own processing rules that sit inside this agreement. Reviewing our payment methods page before you fund an account is the fastest way to understand what applies to your chosen method.
See current offersBonus terms and account conduct
Promotional offers, including our welcome bonus and ongoing loyalty program, each carry their own conditions layered on top of these general terms. We expect fair play from every participant, meaning no use of bots, collusion or technical exploits to gain an unintended advantage. Breaching those conditions can lead to a bonus being voided or, in serious cases, an account being restricted.
Our VIP program rewards consistent, genuine play, and cashback is credited according to the specific rules published for that offer. These rules exist alongside the terms here rather than replacing them, so a promotional term never overrides the core account obligations described in this document. Where the two appear to conflict, the more specific promotional rule applies to that offer only.
Game fairness and our catalogue
These terms apply equally across every title you find on our site, whether a slot, a live table or an instant game. Our Duelbits games page lists what is currently available, and the same account rules, deposit limits and verification steps apply no matter which game you choose. We do not vary our terms by game type, which keeps the agreement simple to follow.
Responsibilities, limits and account closure
| Area | What it covers |
|---|---|
| Account security | Keeping login credentials private and reporting unauthorised access promptly |
| Responsible play | Tools and limits available to manage time and spending on your account |
| Verification | Identity and payment checks required before certain withdrawals |
| Closure | How you or we may close an account and what happens to remaining balances |
Responsible gambling and changes to these terms
We take responsible play seriously and point every player toward the tools and information on our responsible gambling page. Self-exclusion, deposit limits and account breaks are available to anyone who wants to manage their play more closely. These terms work alongside our privacy policy and cookie policy, which govern how account and browsing data is handled.
We may update these terms periodically to reflect regulatory changes or improvements to our service, and the current version always governs your account. We recommend checking this page occasionally, particularly before making a large deposit or withdrawal. Continued use of your account after an update means the revised terms apply to you.